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L’Oréal’s ambition is to be an exemplary corporate citizen. To help make the world a more beautiful place. We place great value on honesty and clarity and we are committed to building lasting relationships with our customers based on trust and mutual benefit. In line with this philosophy, safeguarding your privacy is essential to us and we are willing to inform you through this Privacy Statement on the way we collect and process your personal data.
Unless an express consent is required by the data privacy laws of your country, by using this Media (as defined below), you consent to 
(i) the collection and use of your personal information by us as described in this Privacy Statement; and 
(ii) the transfer of your personal information to countries outside of your country.

This Privacy Statement applies to all the websites, applications, online games/sweepstakes and any other online initiatives that are owned by L’Oreal India Private Limited (L’Oreal), during which personal data is processed ("Media"). Thus, this Privacy Statement does not apply to third party websites, including those possibly mentioned or referred to on our Media via a link.

With your prior consent, when you are using our Media, we may collect and process all or part of the following information:  
Data that you provide when 
(i) filling in forms, 
(ii) uploading online content, 
(iii) subscribing to online services (ex: applications and social network pages) or 
(iv) when addressing our correspondences

  • first name and name;
  • email address;
  • gender;
  • phone number;
  • postal address;
  • age/date of birth;
  • your opinion on our products
  • payment details (on e-commerce Media);
  • your purchase history (on e-commerce Media);
  • any special requests you may have when contacting us (mainly for archival purposes)
  • Photos or videos of you that you would like to share.   
  • password;
  • financial information such as Bank account or credit card or debit card or other payment instrument details;
  • physical, physiological and mental health condition;
  • sexual orientation;
  • medical records and history;
  • Biometric information;
  • Details of your visits to our Website and the resources that you access.
  • We may ask you to complete surveys that we use for research and statistical purposes.  
  • Whenever we collect personal information we make an effort to include a link to this privacy policy on that page.

We may collect your IP address and your browser type for system administration and/or statistical purposes and without identifying any other individual information.
In some cases, we may also use cookies, which are small files of letters and numbers downloaded on to your device when you access our Media. We will mainly use cookies to recognize you the next time you visit our Media and to display contents that may match your interests. 
Web browsers are usually set by default to accept cookies but you may easily change this by modifying the settings of your browser. However, please note that should you choose to disable cookies, you may be unable to use parts of our Media.

More information about cookies available 



We principally use your data for the purposes of managing our client / prospects relationship, and especially responding to your requests or by regularly sending you news and information on our products, our brands, our initiatives and/or our Media that might arouse your interest. 
We also use your information to improve your digital experience on our Media: understanding you interests in our Media and its contents, managing your online account, validating your enrolments to our initiatives, processing your payments, ensuring that our Media is presented in the most effective manner for you and for your computer, protecting you against potential fraudulent transactions. 
We use your data to carry out obligations arising from any contracts entered into between you and us, to allow you to participate in interactive features of our service, when you choose to do so and to notify you about changes to our service.
We are continually developing products and services based on information and feedback we receive from visitors to the Website and users of our products and services and we may share these with you, as well as notifying you about other products or services that you either request from us or we feel may interest you.

You may always contact us by post mail or email or telephone (please refer to the contact details indicated in the terms of use of the Media you are using) to find out what data we have concerning you. 
If you identify any mistakes in the data or if you find it incomplete or incorrect, you may also require from us that we correct it or complete it.  
You may also object to the use of your data for marketing purposes or to the sharing of your data with third party for this purpose. 
Finally, you may require us to erase any data we have concerning you. However please note that we may keep records of your data for archiving purposes (especially when required by law).

Other than as set out in this Privacy Statement or unless we have your prior consent, we may share your information with people of the L’Oreal Group or with our service providers (for example our web agencies who manage on our behalf some online initiatives) and/or partners for the above mentioned purposes, and only when strictly necessary to perform the tasks entrusted to them. This people may contact you directly from contact information you have provided to us.
Please note that we strictly require our service providers to use your data solely to operate the services we ask them to perform. We also ask these business partners to always act in compliance with applicable privacy laws and to pay high attention to the confidentiality of your data.

You have the right to ask us not to process your personal data for marketing purposes. To inform us of whether or not you want to receive marketing communications, simply indicate your consent preferences when you give us your personal information or at any future time email us at [email protected]

You have the right to access information held about you by emailing us at: [email protected]

We will send you the information held by us within the appropriate legal time limit and will try to send it within 14 days. You can also request us to correct any factual inaccuracies in that information or delete any of that information from our records.

Your information is stored either in our databases or in the databases of our service providers. 
In some cases, and mainly for technical reasons, those databases may be stored on servers located outside of the country.


Mainly because of the international dimension of the L’Oréal Group, and in order to optimize services quality, communication of information referred to above may involve transfer of personal data outside your country and/or to countries located outside India, whose legislations on protection of personal data may differ from India.
In such a case, rigorous and relevant measures, physical, organisational, procedural, technical and related to staff, ensure the safety and the confidentiality of personal data.

We aim at always keeping your data as safe and secure as possible, and only for the period of time necessary to achieve the aim pursued by the processing. In this perspective we take appropriate security, technological and organisational measures to prevent as much as possible any alteration, loss or unauthorized access to your data. 
We may disclose your personal information to third parties in the following circumstances (please note we will not sell your data):

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If a L’Oréal group company or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use or to protect the rights or property of L’Oréal.
  • Where you have consented to us doing so, your information may be shared with our agents, consultants, service providers, contractors; including those that work on behalf of L’Oréal and our business partners for the purpose of sending you marketing communications.


Please note that we may occasionally modify this Privacy Statement. In this case, the changes will be posted on this page.